![]() Transaction data is kept for 3.5 years after the end of the fiscal year to comply with bookkeeping regulation and to be able to resolve dispute and support cases. User accounts are maintained for 365 days after the end of a subscription to enable quick reactivation should you decide to return to Filemail, and will then be permanently deleted. Metadata related to messages and file transfers is anonymised and kept for statistical purposes following the expiry of a transfer. Users with an account may access messages relating to file transfers in the message archive. We also process personal data to maintain the security, integrity and lawfulness of our services and to comply with our legal obligations such as bookkeeping.Īll file transfer content is deleted when a transfer expires, however, content may be available in data backups for a brief period of time. In addition to these main purposes, we process technical data related to your browser and device such as browser version, ip address and cookies, as well as statistical data related to the use of our services. When you use our services, we transmit and store the content of your messages and files, as well as related metadata (time and date, file size etc.) to provide you with the file transfer services. We process this information to manage the customer relationship and to process payments. When you sign up for our services, we process personal data that you provide to us such as your name, email address and payment information. How we collect and use your personal data Below you will find the most important information about how Filemail process your personal data, but if you are interested in the details, you may check Filemail’s full Privacy Policy. We collect as little personal data as possible, while still being able to provide you with a valuable service and to keep your data secure. Keeping your data private and secure has always been a top-priority here at Filemail. The GDPR was designed to give you more control over your personal data.
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